KINGSFIELD EQUINE VETS TERMS & CONDITIONS

Instructions

We cannot accept instructions from anybody under the age of 18 years, anyone under this age must get their parents or guardian to get in touch. In certain situations, we understand that someone may act as your agent, such as the stable manager or stable owner.  We will assume that unless advised in writing by yourself that they have your authority and are acting in your interest on your behalf.  Request for any account details to be changed must be made by the account holder.

Pre-Purchase Examinations

Information pertaining to pre-purchase examinations remains the property of the purchaser instructing the Practice.  Payment for pre-purchase examinations is due IN FULL AT THE TIME of the BOOKING, PRIOR TO THE VISIT IN ALL CIRCUMSTANCES.  Any additional work will be invoiced after the visit and will be PAYABLE ON INVOICE.

Medications

In order to comply with The RCVS Regulations we cannot supply medication on prescription without first seeing the animal.  We do not treat horses intended for human consumption.  Repeat prescriptions can only be given if the animal is under the actual care and attention of the attending veterinary Surgeon and we reserve the right in certain circumstances to re-examine the animal before prescribing medication.  An administration fee is chargeable for each prescription.

Insurance

An administration fee is charged for insurance claims however we reserve the right to increase this fee.  Both your insurance administration fee (a one off payment per insurance claim/case) and Excess fee (if applicable) must be paid PRIOR TO US BEGINNING YOUR CLAIM. Excess payments are not due if you are being paid direct by the insurance company and in these cases ALL invoices will be due for payment as per our usual Payment Terms.

All UNINSURED invoices will be due for payment as per our usual Payment Terms irrespective of insurance company payment methods.  PRE-AUTHORISATION FROM THE INSURANCE COMPANY will be required for NEW CLIENTS before a claim will be agreed for processing.  Once an insurance company has formally authorised payment direct to us, the insurance invoices forming part of the continuation for that particular claim/case will not be due for payment by the client.  We will endeavour to complete insurance forms as quickly as possible, however it is your responsibility to send in your continuation forms and to liaise with your insurance company to ensure prompt payment of ongoing claims.  Should the insurance company for any reason refuse or delay payment of your claim by the due date, you will remain liable for any payment of the insured invoices as per our 30 days from Statement Date Payment Terms.

Whether you are insured or not, the ultimate responsibility for payment always rests with you as a client.

Second Opinions

You may arrange for a second opinion at any time at your cost.

Treatment

Subject to our professional duties as Veterinary Surgeons, we reserve the right to make final decisions on treatment.  We retain the responsibility for radiographs and ultra-sonographic scans, but at your request these can be forwarded to another Veterinary Surgeon once they have been paid for in full.

Out of Hours

“Out of Hours” visits are when the Veterinary Surgeon visits out of normal office hours, which are 8.00 am – 6.00 pm Monday to Friday.

“Emergency Visits” are charged separately.

PAYMENT AND CREDIT TERMS

New Clients

Upon registration we ask you to complete and sign our Registration Form.  You will be asked for payment IN ADVANCE OR AT THE TIME OF TREATMENT.  As a newly registered client we require payment for any treatment at the time of treatment, or within 5 WORKING DAYS (at our discretion) of the date the invoice is sent to you by CREDIT or DEBIT CARD, until we are satisfied that a suitable credit rating has been built up (known as the PROBATION PERIOD). 

Invoices will be sent as soon as they are generated and we reserve the right to suspend your account if a card payment is not received within the designated time period.  At the end of this probationary period, your account will upgrade to a standard account.  Credit is only offered at our discretion and may be retracted at any time.

All Clients

You will be asked for payment at the time of treatment.  No credit is automatically given.  Any unpaid work will be in invoiced immediately.  Statements for ALL UNINSURED and INSURED INVOICES for all veterinary treatment and medicines are automatically issued at the time of treatment.  UNINSURED invoices should be settled within 30 DAYS OF THE DATE OF THE STATEMENT DATE or sooner if your Credit Limit has been exceeded (an Instalment Payment Plan can be discussed with the Accounts Department).

By giving instruction, either in person or by your agent, for an animal to be treated, you will be responsible for our charges.  There are occasions on which we incur costs on your behalf such as tests performed at outside laboratories; these may be invoiced to you at a later date.  Drugs dispensed to clients via the office whether that be collected in person or by post must be paid for AT THE TIME OF ORDERING.  This includes repeat prescriptions and non-POM drugs.  Drugs ordered that are part of an insurance claim may only go on account for those clients passed the Probation Period.

Instalment Payment Plans

When a client requests instalment payments, we ask them to authorise regular payments being taken from their credit/debit card on a convenient day of the week/month.  You will required to pay for new treatment IN ADVANCE during the instalment payment period.

Payment Methods

Payments can be made by BACS, cheque, credit / debit card, on-line at www.kingsfieldequine.co.uk or in cash.  Payment by credit/debit card may be made by telephone by contacting David on 07851262275.

Interest

If your account remains overdue after 30 days from invoice, we will levy a 5% late payment charge.  Beyond this, we will charge interest on overdue accounts at a rate of 2.5% per month above the Bank of England base rate, compound.  If the involvement of a third party debt agency or The County Court becomes necessary you will be responsible for all agency / collection fees incurred.

Non – Payment/ Overdue Accounts

Queries on your account must be raised to the Practice in writing WITHIN 14 DAYS OF THE STATEMENT DATE.  Failure to do so will result in the charges being applicable on your account.  THE PRACTICE RESERVES THE RIGHT THAT IN THE EVENT YOUR ACCOUNT REMAINS UNPAID BEYOND 60 DAYS FROM THE STATEMENT DATE, YOUR ACCOUNT WILL BE SUSPENDED.  In the event of CONTINUED NON-PAYMENT of your account, a “Suspension of Service” letter will be provided giving 7 days’ notice and will require you to find another Veterinary Practice to take over the care of your animal. 

The Practice reserves the right that failure to comply with Payment Terms may result in our insisting that any further treatment be paid for IN ADVANCE at the time of booking.

Complaints

We welcome feedback both positive and negative. We hope you will be entirely happy with the service you receive so if you have something to tell us either positive or negative please feel free to complete a feedback form on the website or contact us in person, by phone, letter or email to info@kingsfieldequine.co.uk. 

We will always investigate concerns raised and provide a full explanation of what happened.  In the first instance we would invite you to contact the practice and see if your complaint can be resolved by speaking with David or Suzi direct.

We will accept complaints where you became aware of the cause of the complaint within the last 12 months.  Complaints will be fully assessed and the persons concerned may be contacted to investigate further.  If we do not identify an issue of conduct, we will not investigate the complaint further. Where possible we aim to respond in full to all complaints within ten working days of receipt.  More complex cases may need 20 working days.

General

These Terms and Conditions shall be interpreted in accordance with the laws of Northern Ireland. The Northern Irish Courts have jurisdiction in any dispute arising out of our work on your behalf.

If any terms or provisions of this agreement (or parts thereof) are to become invalid, illegal or unenforceable, the remainder shall survive unaffected to the fullest extent permitted in law.

November 2017

Website Terms & Conditions Of Use

Website Terms & Conditions of Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website www.kingsfieldequine.co.uk

(our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

• Our Privacy and Cookie Policy, which sets out information about privacy and the cookies on our site.

Information about us

This site is operated by Kingsfield Equine Veterinary Services (“We”). Our main trading address is Kingsfield Farm, 39 Vianstown Road, Downpatrick, BT308AA.  

Changes to these terms

We may revise these terms of use at any time by amending this page.
Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at by calling 07851262275.  

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• use of, or inability to use, our site; or

• use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for any indirect losses.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. We will not be liable for any loss or damage that may arise from your use of them.

Uploading content to our site
Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in the next paragraph (Rights you licence).

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

The views expressed by other users on our site do not represent our views or values.

You are solely responsible for securing and backing up your content.

Rights you licence

When you upload or post content to our site, you grant the following licenses:
You agree to grant us a non-exclusive, worldwide, irrevocable licence, for the full period of any intellectual property rights, in any upload or post and any accompanying materials, to use, display, publish, transmit, copy, edit, alter, store, re-format and sub-licence the upload or post and any accompanying materials for such purposes as are related to use on this website.

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.

Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by Northern Irish law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact us

To contact us, please email info@shotterandbyers.com

Thank you for visiting our site.

WEBSITE COOKIE POLICY

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.